We're excited to share the latest enhancements to your Guest Travel and Expense platform.
This release takes the guesswork out of guest virtual card budgeting and lays the groundwork for a new destination for your events. Read on for AI-powered budget suggestions, Guest Travel & Expense coming soon to Australia, along with a range of improvements to help deliver a smoother Guest T&E experience.
Explore the full release note below for complete details.
Key enhancements
Smarter virtual card budgeting with AI-powered suggestions
Setting the right amount on a guest's virtual card used to mean guessing, or digging through past trips to find a reasonable figure. Now, the platform draws on the event's own details — destination, dates and applicable travel policy — together with seasonal pricing trends and historical market data, to work out a realistic budget and suggest it automatically, taking the uncertainty out of the setup step.
The suggestion appears right where the virtual card amount is set, broken down by category (transportation, accommodation, meals, contingency), so admins and event owners can see how the number was built, not just the number itself. They can accept it in one click or adjust it if needed. It's a small change to the flow with a real impact on how confidently budgets get set, especially for teams issuing cards for dozens of guests at once.
Guest Travel & Expense: coming soon to Australia
We've prepared Guest Travel & Expense to support our Australian customers, who will be able to use it soon.
Behind the scenes, invoice parsing and ingestion now handle Australian formats, and health & compliance profile fields, including AHPRA registration, are supported end to end, from guest records to extracts, accruals, and reports — laying the groundwork for a smooth rollout when Australia goes live.
Product updates
Faster, more reliable connections to travel content partners
Role
Event owners, guests
Value
Book hotel and rail content from our partners with a smoother, more stable connection.
Description
We've upgraded the underlying connection to our travel content partners, resulting in faster load times and fewer booking interruptions when guests search and book through partner inventory.
Virtual card balance uplift for guest ticket changes
Role
Guests
Value
Modify a booked ticket even when it means increasing the virtual card balance.
Description
Guests can now modify a ticket even if their virtual card allocation has already been reached, removing a blocker that previously prevented any further changes. The ticket modification automatically triggers a virtual card balance uplift request. If the event is set to require approval, the request is held pending until an admin reviews and approves it. If the event is set to auto-approval, the uplift is applied automatically and the guest can proceed right away.
Air/Rail policies now support unlimited destinations
Role
Admins, event owners
Value
Set air and rail policies without being limited to three destinations.
Description
The three-destination limit on Air/Rail policy configuration has been removed, giving admins full flexibility to define destination rules that match their actual travel programs.
Clearer date and time display
Role
All users
Value
See dates and times displayed more clearly and consistently across the platform.
Description
Dates now use one consistent format across the platform (e.g. 26 MAR 2026), removing any ambiguity between date conventions. Time display adapts to your locale: 12-hour with AM/PM for US users, and 24-hour GB-style everywhere else — including Australia — making booking, transaction, and event timestamps easier to read at a glance.
Country-driven address fields
Role
Admins, guests
Value
Enter addresses with fields that automatically adapt to the selected country.
Description
Address forms now adjust their fields and formatting based on the country selected, reducing entry errors and aligning the experience with local address conventions.
Edit a user's locale from their profile
Role
Admins
Value
Edit a user's locale directly from their profile.
Description
Admins can now update a user's locale setting from the user edition screen, ensuring guests and employees see the platform in their correct language and regional format without a separate request.
Additional improvements
- Better accuracy for scanned travel documents, including country code recognition and arrival date handling.
- Smoother guest and event management, including guest deletion and event dashboard display.
- Improved health & compliance profile display for guests and people records.
- More consistent transaction and expense fields, including error messages and receipt display.
- Better mobile and responsive display across menus, loading, and people fields.
- Improved account and admin permission handling, including login screens and employee fields.
- Cleaner wording, sorting, and layout across the platform.
Our aim is to keep improving everything we do to provide a great experience to our customers; as always, any and all feedback is welcome—simply contact us at help@amexgbtone.com.