Travel Setup - American Express Global Business Travel

From comparing flights to tracking spend, everything is designed to make travel effortless to book and easy to manage. Whether it's a flight, a hotel, a train or a rental car, every trip is booked in one place, backed by chat and call traveler support, and flows straight into real-time spend visibility.



Get travel up and running in three steps

 Add your people, get them travel-ready, and they're set to book.


1

Add users


 Create users one by one, or bulk-upload your team with the Excel template, then the admin will invite the users.

2

Add a payment method


Set up individual or shared payment cards so travelers can book without out-of-pocket spend.

3

Complete profile & start booking

Each traveler completes their profile including contact info, date of birth, and travel documents, so they can search and book flights, hotels, rail and car in the platform.

Why teams book travel here

Access to the Amex GBT travel marketplace: easy booking technology and traveler care. 

Millions of options, one search



Search and book flights, hotels, rail, and car in a single, intuitive interface. Access to Amex GBT negotiated fares is built into the results, and company rules apply, so the experience is easy for travelers and easy to manage for the company.

All booking visibility, zero surprises


Every booking flows straight into your dashboard. Get visibility into travel spend, and know where your travelers are for duty of care. Finance can reconcile faster and catch issues before they become problems.

Support wherever the trip takes you


Chat and call traveler support is there the moment plans change. Paired with built-in policy and approval workflows, your travelers stay looked after.

Before you dive in

Three quick things to know before your team can book their first trip: managing users, setting up payments, and booking travel.

Managing and creating users


Learn how to create a new user account step by step. Users can be set up manually or via bulk upload. To create fewer than 15 users, we recommend using the first option. Once created, you can manage each user's access and details as your team changes. 

Learn more →

Payments


See how to enroll a payment card and set up out-of-pocket cash access for your travelers.



Learn more →

Booking flights and hotels


See how to search and book a flight or hotel in just a few clicks.




How to book a flight →  How to book a hotel →

Get travel up and running

Follow our step-by-step guides for a smooth setup experience, and remember: your customer success team is just an email away at help@amexgbtone.com whenever you need a helping hand!


Start travel setup

Explore more resources

Travelers with luggage in an airport lounge

1. Understand your travel policy


See how travel policy works and when pre-trip approval is required before booking.


Read more →
Hands reviewing charts on a tablet

2. Approve travel requests



Learn how supervisors review and approve trips that require pre-trip approval.


Read more →
Person reviewing data on a computer monitor

3. Manage traveler profiles and documents


See how admins can update a traveler's profile, or how travelers can keep their own details current.


Read more →
Traveler loading luggage into a car

4. Book your first trip



Learn how to search and book a flight in just a few clicks.



Read more →
Airplane window view above the clouds

5. Track, share, or modify a trip


See how travelers can share a trip itinerary, or modify or cancel an existing booking.


Read more →

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Frequently asked questions

Still have questions? Your customer success team is just an email away.


Can I activate a user before they log in?

Yes. Status is set independently of login. Manual users are active by default; bulk-uploaded users start as pending activation until you set them active.

Can I set different policies for different teams?

Yes. Configure policy travelers groups so each traveler books within the guardrails that make sense for them. Learn more about travel policy →

How do I make changes to my travel policy?

Submit your requested settings via the Travel Settings form for your country, and our team configures them on your account. Managing Travel Policy →

Can I set city or state specific hotel limits?

Hotel limits are set as a maximum nightly rate per traveler category, not by city or state.

What happens if a trip is disrupted?

Travelers can reach chat and call support any time they're on the move, and get help rebooking or adjusting their itinerary. Contact Travel Counsellor support →

Is traveler support available around the clock?

Yes. Chat and call traveler support is available whenever your team is on the move, wherever they're traveling.

How is travel spend reconciled with my finance system?

All travel spend flows into your dashboard and is coded against your chart of accounts, ready for reconciliation to your statement cycles and finance systems. Learn more about connecting your finance system →

What information is needed to set up corporate loyalty programs?

Email negotiated contracts, program enrollments, and account/loyalty numbers to help@amexgbtone.com for setup. How to add company loyalty programs →

Ready to get your team moving?

Set up travel booking.


Strat travel setup


Need help? Your customer success team is just an email away.

GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group, Egencia, and CWT) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express. © 2026 GBT Travel Services UK Limited.
American Express Global Business Travel