Travel Setup - American Express Global Business Travel

From comparing flights to booking your trip, everything is designed to make travel effortless to book and easy to manage. Whether it's a flight, a hotel, a train, or a rental car you can book your trip in one place, backed by chat and call traveler support.


Get ready to book in three steps

Complete your profile, add a payment method, and you're ready to book.


1

Complete your profile


Add your contact info, date of birth, and travel documents. These are the details travel needs before your first trip.

2

Add a payment method


Connect your travel payment method if your company hasn't already set one up for you. 

3

Start booking


With your profile and payment method in place, search and book flights, hotels, rail, and car directly.

Why you'll love booking here

Access to the Amex GBT travel marketplace: easy booking technology and traveler care.

Millions of options, one search


Search and book flights, hotels, rail, and car in a single, intuitive interface. Access to Amex GBT negotiated fares is built into the results, and company rules apply, so you don't have to guess.

Help to keep things smooth in case of disruption

In case of travel disruption, get help rebooking your trip, staying informed, and keeping everything running smoothly.

Support wherever the trip takes you


Chat and call traveler support is there the moment plans changeday or night, wherever you're traveling.

Before you book your first trip

Before you can book, let's get your profile ready. These short videos walk through completing your profile, contact info, payment method, travel documents, and preferences, and booking and sharing your first trip.


How to update your profile


In this video, we'll show you how to complete your profile by adding personal information, address, travel documents, and more.


Watch now →

How to book travel and a hotel


See how to search and book a flight or hotel in just a few clicks.


How to share a trip

See how to share your trip itinerary with colleagues, family, or your assistant.

Get ready to book

Follow our step-by-step guides for a smooth start, and remember: traveler support is there whenever you need a helping hand!

Book your first trip

Explore more resources

Person reviewing data on a computer monitor

1. Modify or cancel a trip



See how to change or cancel an existing booking when your plans change.


Read more →
Traveler loading luggage into a car

2. Booking for someone else?


Understand the difference between user and guest profiles if you're arranging travel for a guest.


Read more →
Traveler support agents assisting a customer

3. Contact travel support



Reach a Travel Counsellor by phone, chat, or mobile whenever you need help with your trip.


Read more →
Hands reviewing charts on a tablet

4. Share a trip



See how to share your itinerary with colleagues, family, or your assistant.


Read more →

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Yes — chat and call traveler support is available whenever you're on the move, wherever you're traveling.

Frequently asked questions

Still have questions? Traveler support is just a chat or call away.


How do I know if my company set up a company-level payment method?

Check your profile to see if a payment method is already on file. If you're not sure, always verify with your admin or travel department.

Do I need approval before I book a trip?

In-policy trips book instantly. If your trip falls outside policy or requires pre-trip approval, you'll be prompted before you can confirm the booking.

What happens if my trip is disrupted?

You can reach chat and call support any time you're on the move, and get help rebooking or adjusting your itinerary.

Do I need to submit an expense report for my trip?

No. Your booking flows into your expense record, ready for reconciliation to your statement cycles and finance systems, so there's nothing extra to log for travel you've booked here.

Is support available around the clock?

Yes. Chat and call traveler support is available whenever you're on the move, wherever you're traveling.

Can I modify or cancel a trip after booking?

Yes. You can modify or cancel an existing booking at any time if your plans change. Learn more about modifying or canceling a trip →

Can I add my own loyalty programs?

Yes dd your loyalty numbers for air, hotel, car, and rail in your profile's Loyalty programs tab, so you keep earning points on trips booked here.

Ready to book your next trip?

Search, book, and manage your trips.


Book your first trip


Need help? Your travel support team is here for you.

GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group, Egencia, and CWT) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express. © 2026 GBT Travel Services UK Limited.
American Express Global Business Travel